Terms & Conditions

Damaged/Missing Items in Shipment

If you've received a damaged product you MUST notify the Customer Service Department (CSD) within thirty days to initiate a damaged package claim. It is required that you keep all of the packaging material, box(es) and broken product(s) until the shipping carrier completes the investigation. Failure to report damaged items from an order before forwarding, re-shipping or transferring the shipment to another location will result in immediate claim denial.

If you are missing any products from your order, you MUST notify the CSD within thirty days of receiving the items. If you fail to report damaged and/or missing items in your shipment within thirty business days of receiving the package, replacement products will not be shipped out under any circumstances. Failure to report missing items from an order before forwarding, re-shipping or transferring the shipment to another location will result in immediate claim denial.

Freight orders are excluded from this policy as it is the responsibility of the recipient to confirm that the goods are in new condition, without damage and that the order is complete before signing for the delivery.

Replacement orders will be placed as soon as we are informed of the damaged package pending the authorization provided by the shipping carrier you have selected on the original order. UPS typically requires up to eight business days from the time the claim is started. FedEx can require from twenty-one to twenty-eight business days from the time the claim is started. Please be sure to cooperate with the investigation and any questions that the carrier may have during this time. KSG Tuning will only provide replacement products for damaged or missing products. KSG Tuning will not provide refunds for any damaged or missing product under any circumstances.

Shipping Charges are non-refundable.

 

Lost Packages

If you do not receive your package and the tracking information shows that the package has been delivered you must notify us within thirty days of the marked delivery date so that we can initiate a lost package tracer with the shipping carrier you have originally selected. Replacement products will not be sent until the shipping carrier completes the tracer request and grants permission for replacement product to be shipped UPS typically requires up to eight business days from the time the claim is started. FedEx can require from twenty-one to twenty-eight business days from the time the claim is started. Please note that this is the policy of the shipper and not of KSG Tuning. KSG Tuning does not guarantee that any packages will be credited by the shipping carrier until this process is complete.

KSG Tuning will not provide refunds for any lost package under any circumstances.

Shipping Charges are non-refundable.

 

 

Pricing or Typographical Errors

While KSG Tuning strives to provide accurate product pricing and shipping information, pricing and typographical errors may occur. In rare cases, KSG Tuning cannot confirm product and/or shipping pricing until after an order has been placed. In the event that a pricing or typographical error exists with any product or service offered, KSG Tuning reserves the right to cancel or refuse an order at any time without notice. In most pricing or typographical error situations, KSG Tuning will contact you for further instruction or cancel your order with email and/or phone notification. Shipping price discrepancies may exist on any order regardless of size. If a shipping price discrepancy exists, KSG Tuning may contact the purchaser with revised shipping options. Prices and availability are subject to change without notice.

 

 

Gift Card Policy

KSG Tuning Gift Cards may only be used for making purchases with KSG Tuning Inc. Gift Card balances cannot be redeemed for cash or applies as payments to any account unless required by law. Gift Cards and the value associated with that gift card will not be replaced if the card is lost, stolen or destroyed. This policy applies for both KSG Tuning Gift Cards (plastic form) and KSG Tuning Virtual Gift Cards alike.

KSG Tuning Virtual Gift Cards can be claimed by the original buyer and can be sent as a gift to any recipient the original buyer wishes to send it to. All KSG Tuning Virtual Gift Cards must be activated before it can be applied as payment towards an order. These KSG Tuning Virtual Gift Cards are transmitted electronically through e-mail, and can be forwarded electronically to other parties at the discretion of the card owner.

KSG Tuning highly recommends that all buyers keep the original gift card in their possession until the order is delivered. In the event that a refund is needed, all refunds are processed to the original payment method. KSG Tuning will not replace the refunded value should the original card be misplaced or discarded.

All KSG Tuning Gift Cards should be treated like cash and should be protected accordingly.

 

Order Acceptance

KSG Tuning reserves the right to cancel or refuse any order at any time without notice. Some situations that may result in the cancellation of an order include limitations on quantities available for purchase, inaccuracies, errors in product or pricing information, or problems that are identified by our Credit and Fraud Prevention Department. In some cases we must contact you to obtain and verify additional information before accepting an order. If your order is canceled for any reason or additional information is required, KSG Tuning may contact you by phone and/or email. Please be sure that you verify your contact information on the order as it must be valid to be accepted. If the contact information is fictitious or invalid we reserve the right to cancel an order.

Under most circumstances, your credit card will be authorized for an amount less than the order total when your order is submitted. This authorization will be voided once your order is being processed for shipment in the warehouse, at which time your credit card will be charged for the full amount of the sale transaction. If you decide to cancel an order that has an authorized payment status, our Billing Department will void this authorization. It is usually removed from the account within 5-7 business days.

Special order and/or No Cancel-No Return items will require full non-refundable payment before the order is placed with our suppliers. Under no circumstances will this value be refundable in the event that the order does not ship due to customer cancellation or refusal at the time of delivery.

 

 

Internationals Orders

Please be advised that your country may impose duty fees, or other taxes based on the product origin and/or value. These fees and taxes are based on your country's import policy, and may be imposed in addition to the purchase price and shipping/handling fees collected by us prior to shipment. All such fees and taxes are the sole responsibility of the recipient and any and all charges incurred by KSG Tuning will be charged to the customer. KSG Tuning is not responsible for such fees/taxes on returned items. If you are concerned about possible additional charges, please contact your local Import/Customs authority for more information. All charges, sales, returns, and exchanges will be calculated in US dollars. KSG Tuning is not responsible for fluctuations in currency value.

International customers are responsible for understanding their country's international buying laws, and should be aware that all international purchases are subject to additional brokerage, duty or tax fees that are collected at the time of delivery unless otherwise noted by KSG Tuning. KSG Tuning is not responsible for these charges as we have no affiliation with tax systems set forth by international countries. If the consignee/receiver refuses to pay these additional charges at the time of delivery, KSG Tuning will instruct the shipping carrier to abandon the package. Abandoned packages are destroyed at the shipping warehouse at your local pick up facility. KSG Tuning will not be held responsible for any abandoned packages due to these circumstances.

 

Site Securty

Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail-bombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from KSG Tuning.com on this Site and other than generally available third party web browsers (e.g., Internet Explorer, Mozilla Firefox, Safari, Chrome).

 

Product Disclaimer

Some of the products offered on our site are for off-road use only. It is the responsibility of the customer to check with all federal, state local and environmental laws prior to ordering and installing a product. KSG Tuning is not responsible for any fees, fines or costs that a customer may incur as a result of failing to check with federal, state, local or environmental laws prior to ordering and installing a product.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

 

 

100% Satisfacation Guarantee

KSG Tuning has one goal in mind and that is to make sure that our customers receive the industry's highest level of customer satisfaction and support during all phases of the customer's experience.

o    Did you change your plans?

o    Did you sell your car?

o    Did you order the incorrect product?

We understand that things can change unexpectedly and that mistakes can happen. KSG Tuning will provide its customers with a Satisfaction Guarantee return policy for all qualifying new and unused products. If a product is returned within 90 days of the original ship date you are eligible for a refund to the original payment method(s) used. Any returns made after 90 days but not exceeding 1 year from the date of purchase will qualify for an KSG Tuning in store credit.

o    Are you experiencing quality issues with a product after installation?

o    Has the product that you ordered failed?

KSG Tuning wants to make sure that all products meet your expectations both before and after installation. Contact our Customer Service Team who will be happy to take care of you regarding any warranty claims or questions you may have.

 

KSG Warranty

KSG Tuning offers a one year warranty against manufacturer defects unless otherwise noted, although some manufacturers offer a warranty that exceeds this one year warranty. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way. Please contact KSG Tuning in order to obtain RMA # for any warranty transaction.

 

Shipping and Photos

Shipping may be different for each county and city.

Our products can be different from our product's photos on our website.